Aftersales Customer Advisor

Service Advisor - Aftersales Customer Advisor - Marine Leisure Yachting
Full-Time, Permanent role
Office-based, Southampton
Hours: Monday to Friday 7.30am - 4.30pm

Salary in region of £30,000 + bonus with OTE £34-35,000

Are you ready to be a vital link between our esteemed yacht clients and unforgettable experiences in the world of yachts? We’re searching for a dedicated and customer orientated Service Advisor / Aftersales Advisor to join our clients esteemed yacht company. If you possess a passion for providing exceptional service, local expertise and a love for the yachting world, we want to hear from you!

The Role:

At our client's prestigious yacht company, they specialise in curating unparalleled yachting experiences. As an Aftersales Advisor / Service Advisor, you’ll play a crucial role in ensuring our clients needs are met seamlessly. The opportunity would suit someone with experience of time management and multiple responsibilities, someone who excels with a busy and changing workload.

Serve as primary point of contact for the clients aftersales needs, ensuring their satisfaction and addressing any concerns
Collaborate with the maintenance and operations teams to oversee yacht preparations and necessary repairs
Address any technical issues or concerns raised by clients
Proactively gather client feedback to enhance our services and exceed expectations
Build and maintain strong relationships with clients to foster loyalty and repeat business

The Requirements:

Experience within a similar role - Aftersales / Service department within the Marine/ Leisure Yachting or Automotive Industry;
Dynamic, forward-thinking;
Ability to demonstrate longevity through a stable career history;
Knowledge of Kerridge would be very beneficial

The Benefits:

Competitive Salary and performance based incentives
Opportunity to work in dynamic and exciting industry
Collaborate with a diverse, passionate and talented team
Room for growth and professional development within the company

How to Apply:

Send your CV and cover letter outlining your relevant experience and why you’re interested in joining the team to Mary at WeRecruit Marine with Job Ref ST1696

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